Terms & Conditions
Last updated: 5th January 2026
These Terms & Conditions ("Terms") govern your use of the website www.saisouthindianfood.co.uk (the "Website") and the online food ordering services provided by Sai South Indian Food ("we", "us", "our").
By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.
1. About Us
Business Name: Sai South Indian Food
Website: www.saisouthindianfood.co.uk
Contact Email: contactus@saisouthindianfood.co.uk
Sai South Indian Food provides online food ordering services for collection and delivery.
2. Eligibility
You must be at least 18 years old to place an order through our Website.
By placing an order, you confirm that all information provided is accurate and complete.
3. Account Registration
Customers may be required to register an account to place orders.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that breach these Terms.
4. Placing Orders
All orders placed through the Website are subject to acceptance and availability.
Once an order is placed, you will receive an order confirmation via email or on-screen notification.
Order details (including prices and availability) are correct at the time of ordering but may be subject to change.
5. Prices & Payment
All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.
Delivery charges, if applicable, will be clearly displayed at checkout.
Payment must be made in full at the time of placing the order.
We do not store your card or payment details. Payments are processed securely via third-party payment providers.
6. Collection & Delivery
Collection
Collection times provided are estimates and may vary during busy periods.
You are responsible for collecting your order within a reasonable time.
Delivery
Delivery is subject to location and availability.
Delivery times are estimates and not guaranteed.
A minimal delivery charge may apply and will be shown before order confirmation.
You must ensure that delivery address and contact details are accurate.
7. Cancellations & Refunds
Due to the nature of freshly prepared food, orders cannot usually be cancelled or refunded once preparation has begun.
Refunds or replacements may be offered at our discretion if:
You receive incorrect items
Your order is incomplete
The food is not of satisfactory quality
Any issues must be reported to us as soon as possible via contactus@saisouthindianfood.co.uk.
8. Food Allergies & Dietary Requirements
Customers are responsible for informing us of any food allergies or dietary requirements before placing an order.
While we take reasonable precautions, we cannot guarantee that food will be completely free from allergens.
9. User Conduct
You agree not to:
Use the Website for any unlawful purpose
Provide false or misleading information
Interfere with the Website’s operation or security
Attempt unauthorised access to any systems or data
10. Intellectual Property
All content on this Website, including text, images, logos, and design, is owned by or licensed to Sai South Indian Food.
You may not reproduce, distribute, or use any content without prior written permission.
11. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential losses.
Our liability for any claim relating to an order shall not exceed the total value of that order, except where prohibited by law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence.
12. Website Availability
We do not guarantee that the Website will be available at all times.
We may suspend or restrict access for maintenance, updates, or technical reasons.
13. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
14. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: contactus@saisouthindianfood.co.uk
By using our Website and placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions.