Privacy Policy

Last updated: 5th January 2026
Sai South Indian Food (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.saisouthindianfood.co.uk (the “Website”) or place orders with us.
This Privacy Policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Business Name: Sai South Indian Food
Website: www.saisouthindianfood.co.uk
Email: contactus@saisouthindianfood.co.uk
Sai South Indian Food operates an online food ordering service allowing customers to place orders for collection or delivery.
For the purposes of data protection law, Sai South Indian Food is the Data Controller, meaning we determine how and why your personal data is processed.
We are registered with the Information Commissioner’s Office (ICO) in the United Kingdom.
ICO Registration Number: ZC074359
2. Personal Data We Collect
We may collect and process the following personal data when you use our Website or place an order:
• First Name & Last Name
• Email address
• Mobile number
• Delivery and/or billing address
• Order details (such as items ordered, preferences, and delivery or collection choice)
We do not intentionally collect special category (sensitive) personal data, such as health or biometric data.
3. How We Collect Your Data
We collect personal data through:
• Account registration forms
• Online food orders placed via our Website
• Direct communications with you (email or contact forms)
• Cookies and similar technologies (see Section 10)
4. How We Use Your Personal Data
We use your personal data to:
• Create and manage your customer account
• Process and fulfil food orders
• Arrange delivery or collection
• Communicate with you about your orders, enquiries, or service updates
• Improve our Website, services, and customer experience
• Comply with legal and regulatory obligations
We only process your personal data where we have a lawful basis to do so.
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
• Contract – processing is necessary to fulfil your food order
• Legitimate Interests – to operate and improve our business and services
• Legal Obligation – to comply with applicable laws (e.g. tax and accounting)
• Consent – where required, such as for optional marketing communications
Where we rely on consent, you may withdraw it at any time.
6. Sharing Your Personal Data
We do not sell or rent your personal data.
We may share your data only where necessary with:
• Delivery partners involved in fulfilling your order
• Payment service providers (we do not store card or payment details)
• IT, hosting, and technical service providers
• Legal or regulatory authorities where required by law
All third parties are required to process your data securely and in accordance with data protection law.
7. International Transfers
We do not intentionally transfer personal data outside the United Kingdom.
Where any third-party service providers process data outside the UK, appropriate safeguards are in place in accordance with UK GDPR.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
• Secure servers and hosting environments
• Restricted access to personal data
• Use of encryption and security best practices where appropriate
While we take reasonable steps to protect your data, no method of online transmission is completely secure.
9. Data Retention
We retain your personal data only for as long as necessary to:
• Fulfil the purposes outlined in this Privacy Policy
• Meet legal, accounting, or regulatory requirements
When your data is no longer required, it is securely deleted or anonymised.
10. Cookies
Our Website uses cookies and similar technologies to:
• Ensure proper website functionality
• Improve user experience
• Analyse website performance
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.
11. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us at contactus@saisouthindianfood.co.uk.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to resolve your concerns before you contact the ICO.
13. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page along with an updated “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: contactus@saisouthindianfood.co.uk